Privacy policy

Privacy Policy

The Dwelling Haven

Last updated: January 2026

Overview

The Dwelling Haven operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you, the customer, with a curated shopping experience.

The Services are powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. This does not include de-identified or anonymous information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

  • Contact details: name, billing address, shipping address, phone number, and email address

  • Financial information: payment card information, transaction details, payment confirmations (processed securely by Shopify and payment providers)

  • Account information: username, password, preferences, and settings

  • Transaction information: products viewed, added to cart, purchased, returned, exchanged, or canceled

  • Communications: information you provide when contacting us for support or inquiries

  • Device information: IP address, browser type, device identifiers, and network connection

  • Usage information: interactions with the Services, including browsing behavior and navigation patterns

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you make a purchase, create an account, contact us, or use the Services

  • Automatically through cookies and similar technologies when you use the Services

  • From service providers who help us operate the store (such as payment processing, analytics, customer support, and hosting)

  • From partners or third parties where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, deliver digital products, manage accounts, remember preferences, provide customer support, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications, newsletters, and updates, and to display relevant advertisements based on your activity on the Services. You may opt out at any time.

Security and Fraud Prevention

To protect your account, prevent fraud, verify transactions, and maintain the safety and integrity of the Services.

Communicating with You

To respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Compliance

To comply with applicable laws, regulations, legal processes, and to enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify, service providers, and vendors who perform services on our behalf (payment processing, hosting, analytics, customer support)

  • With marketing and advertising partners, in accordance with their privacy policies

  • When you direct or consent to disclosure

  • With affiliates within our corporate group

  • In connection with legal obligations, business transfers, mergers, or asset sales

  • To protect our rights, users, and Services

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information to provide and improve the Services. Your information may be transferred and stored in countries outside your place of residence.

Shopify may process personal information to provide enhanced features, analytics, and personalized advertising. Shopify is responsible for handling personal data processed for these purposes.

For more information, visit:
https://privacy.shopify.com/en

You may also exercise applicable privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party sites. We encourage you to review their policies before providing personal information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

We use reasonable safeguards to protect your personal information; however, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or know what personal information we hold

  • Request deletion of your personal information

  • Correct inaccurate information

  • Request data portability

  • Opt out of targeted advertising or data sharing

  • Withdraw consent where applicable

You may manage communication preferences or unsubscribe from marketing emails at any time.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: support@thedwellinghaven.com

For data protection purposes, The Dwelling Haven is the data controller of your personal information.