Privacy policy

The Dwelling Haven
Last Updated: August 2026

Overview

The Dwelling Haven respects your privacy and is committed to protecting your personal information.

The Dwelling Haven operates this website and online store, including the related information, content, features, products, tools, and services offered through the website (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer and sell our physical faith-inspired products to you.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, browse our products, place an order, create an account, subscribe to our communications, contact us, or otherwise interact with The Dwelling Haven.

Please read this Privacy Policy carefully.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with The Dwelling Haven, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and transaction information
  • Products purchased, returned, exchanged, or canceled
  • Account information and preferences
  • Customer service communications
  • Information you provide through forms on our website
  • IP address
  • Browser and device information
  • Website activity and browsing information
  • Cookie and similar technology information

Payment information may also be collected and securely processed by Shopify and our authorized payment processing providers.

The Dwelling Haven does not directly store your complete payment card information when payments are processed through third-party payment providers.

How We Collect Personal Information

We may collect personal information:

Directly From You

We collect information you provide when you:

  • Place an order
  • Create a customer account
  • Subscribe to our email list
  • Contact customer support
  • Submit a contact form
  • Request a return, refund, or exchange
  • Participate in a promotion or other website feature
  • Otherwise communicate with The Dwelling Haven

Automatically

Certain information may be collected automatically when you visit or interact with our website through cookies, pixels, analytics technologies, and similar tools.

This may include information about your device, browser, IP address, pages viewed, products viewed, shopping activity, and interactions with our website.

From Service Providers and Business Partners

We may receive information from companies that help us operate our business, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, advertising platforms, and customer service providers.

How We Use Your Personal Information

We may use your personal information to operate and improve The Dwelling Haven and provide our Services.

Processing and Fulfilling Orders

We may use your information to:

  • Process your purchases
  • Verify transactions
  • Prepare and fulfill physical orders
  • Ship products to your requested address
  • Provide order confirmations and shipping updates
  • Process eligible returns, refunds, and exchanges
  • Communicate with you regarding your order

Customer Service

We use personal information to answer questions, respond to concerns, resolve order issues, and provide customer support.

Improving Our Store

We may use information about how customers interact with our website to understand shopping preferences, improve our website, develop products, improve customer experiences, and evaluate the performance of our Services.

Marketing and Communications

With your consent where required, we may use your information to send:

  • Product announcements
  • New collection information
  • Special offers
  • Faith-inspired content
  • Worship music updates
  • Devotional and journal releases
  • Store news
  • Promotional communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.

Security and Fraud Prevention

We may use personal information to:

  • Verify transactions
  • Detect suspicious activity
  • Prevent fraud
  • Protect customer accounts
  • Protect our website
  • Maintain the security and integrity of our Services

Legal and Business Requirements

We may process information when reasonably necessary to comply with applicable laws, regulations, legal obligations, tax requirements, court orders, or other lawful requests.

How We Share Personal Information

We do not disclose personal information except as necessary to operate our business, provide our Services, comply with applicable laws, or as otherwise described in this Privacy Policy.

We may share personal information with service providers that assist us with:

  • E-commerce services
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Customer support
  • Email communications
  • Analytics
  • Advertising and marketing
  • Fraud prevention
  • Business operations

These providers may access personal information only as necessary to perform services on our behalf or according to their own applicable privacy obligations.

We may also disclose information when required by law or when reasonably necessary to protect The Dwelling Haven, our customers, our Services, or others.

If our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction as permitted by applicable law.

Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information to provide its e-commerce platform, payment, security, analytics, and related services.

Information processed through Shopify may be transferred, stored, or processed in countries outside of the country where you live.

For additional information about how Shopify processes personal information, please review Shopify's applicable privacy documentation and privacy portal.

Shipping and Fulfillment

Because The Dwelling Haven sells physical products, certain personal information must be shared with shipping, fulfillment, and delivery providers to complete your order.

This information may include:

  • Your name
  • Shipping address
  • Email address
  • Phone number when required for delivery
  • Order information
  • Shipping and tracking information

We provide this information as reasonably necessary to prepare, ship, track, and deliver your order.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve customer experiences, measure performance, and support marketing activities.

Your browser may allow you to block or delete certain cookies.

Please understand that disabling certain cookies may affect the functionality of portions of our website.

Advertising and Analytics

We may use analytics and advertising services to understand how visitors interact with our website and to measure the effectiveness of our marketing.

Depending on applicable law and your privacy choices, these technologies may use cookies or similar technologies to provide measurements or relevant advertising.

Where required, you may have the ability to opt out of certain forms of targeted advertising or data sharing.

Third-Party Websites

Our website may contain links to third-party websites or services, including social media and music streaming platforms.

The Dwelling Haven is not responsible for the privacy, security, content, or practices of websites that we do not own or control.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Our Worship Music and Streaming Platforms

The Dwelling Haven may provide links that allow visitors to discover or listen to our original healing, faith-filled worship music through third-party music and media platforms.

When you leave our website and visit a streaming or social media platform, your activity is governed by that platform's own terms and privacy policies.

Children's Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at support@thedwellinghaven.com so we can review the matter.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us if they believe their account or personal information has been compromised.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our Services
  • Fulfill and maintain transaction records
  • Provide customer support
  • Comply with tax, accounting, and legal requirements
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies

The amount of time information is retained may depend on the type of information and our legal or operational requirements.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information
  • Request information about how your information is used
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Opt out of certain targeted advertising or data sharing where applicable

Some rights may be subject to exceptions or verification requirements under applicable law.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Your Privacy Choices

Where applicable, our website may provide privacy controls that allow customers to manage certain privacy preferences.

You may also unsubscribe from promotional emails at any time by selecting the unsubscribe option contained in the communication.

International Data Transfers

Shopify and other service providers may process or store information in countries other than the country where you reside.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

When changes are made, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit an applicable privacy request, please contact:

The Dwelling Haven
Email: support@thedwellinghaven.com

Customer inquiries are typically answered within 24–48 business hours.

For applicable data protection purposes, The Dwelling Haven is responsible for the personal information described in this Privacy Policy.

The Dwelling Haven
Where Faith Inspires Every Creation