Shipping policy
The Dwelling Haven
Last Updated: August 2026
Overview
Thank you for shopping with The Dwelling Haven.
The Dwelling Haven is a Christian lifestyle brand offering physical faith-inspired products, including hats, apparel, tote bags, accessories, prayer devotionals, journals, books, gifts, and other faith-centered merchandise.
We carefully prepare each order and are committed to providing a reliable and positive shopping experience.
Please review our Shipping & Delivery Policy before placing your order.
Where We Ship
At this time, The Dwelling Haven ships within the United States only.
We currently do not offer international shipping.
As our brand grows, additional shipping destinations may be added in the future.
Order Processing Time
Orders for products that are currently in stock are generally processed within 1–3 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding federal holidays and other applicable business closures.
During new product launches, holidays, sales, promotional events, or periods of unusually high order volume, processing may take slightly longer.
Processing time is the amount of time required to prepare your order before it is transferred to the shipping carrier.
Please note that pre-order products have a different processing timeframe, as explained in the Pre-Orders section below.
Estimated Delivery Time
After an in-stock order has been processed and shipped, estimated delivery within the United States is generally:
3–7 business days
Please remember:
Processing time + carrier transit time = estimated total delivery time.
For example, an in-stock order requiring 1–3 business days for processing followed by 3–7 business days in transit may take approximately 4–10 business days to arrive.
Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control.
Pre-Orders & Coming Soon Products
The Dwelling Haven may occasionally offer select physical products for pre-order before they are available for immediate shipment.
Pre-order products may include new:
- Hats
- T-shirts
- Sweatshirts and other apparel
- Tote bags
- Accessories
- Prayer devotionals
- Prayer journals
- Books
- Faith-inspired gifts
- Other merchandise
Products available for pre-order will be clearly identified as “Pre-Order” on the applicable product page.
Pre-Order Processing Time
Please allow approximately 7 to 14 days for pre-order products to be prepared and ready for shipment, unless a different estimated timeframe is clearly stated on the individual product page.
The 7 to 14 days pre-order preparation period does not include carrier transit time.
Once your pre-order has been prepared and shipped, our standard estimated shipping time will generally apply.
For example:
Pre-order preparation: Approximately 7 to 14 days
Estimated shipping after fulfillment: Approximately 3–7 business days
These timeframes are estimates and are not guaranteed delivery dates.
Why Pre-Orders Take Longer
Pre-orders allow customers to reserve select products before they are available for immediate shipment.
Some products may need to be ordered, produced, printed, decorated, prepared, packaged, or received into inventory before they can be shipped to customers.
We appreciate your patience while your special order is being prepared.
Orders Containing Pre-Order and In-Stock Products
If your order contains both pre-order and in-stock products, your items may be shipped together once the pre-order item becomes available or may be shipped separately depending on our fulfillment arrangements.
If we choose to divide your order into multiple shipments, you will not be charged additional shipping solely because we divided the order unless additional charges were clearly disclosed before purchase.
Pre-Order Updates
If there is a significant change to the estimated availability or fulfillment timeframe of a pre-order product, we will make reasonable efforts to provide an update using the contact information associated with your order.
Once your pre-order has shipped, available tracking information will generally be sent to the email address provided during checkout.
Pre-Order Changes and Cancellations
If you need to request a change or cancellation of a pre-order, please contact us as soon as possible at:
We cannot guarantee that a pre-order can be changed or canceled once production, customization, processing, or fulfillment has begun.
Eligible cancellations, returns, exchanges, and refunds are subject to our Refund & Return Policy and applicable law.
Before Placing a Pre-Order
By purchasing a product clearly identified as a pre-order, you acknowledge that the product is not available for immediate shipment and that additional preparation time is required.
Please carefully review the estimated pre-order timeframe displayed on the product page before completing your purchase.
If you have questions regarding a pre-order, please contact us before purchasing at:
We are happy to assist you.
Shipping Rates
Available shipping rates will be displayed at checkout before you complete your purchase.
Shipping costs, when applicable, may be based on factors including:
- Order size
- Product weight
- Shipping destination
- Selected shipping method
- Carrier rates
If a free-shipping promotion is available, applicable terms will be displayed on our website or during checkout.
Order Confirmation
After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.
Please review your order confirmation carefully.
If you notice an error in your order or shipping information, contact us as soon as possible at:
Shipping Confirmation & Tracking
Once your order has shipped, you will generally receive a shipping confirmation containing available tracking information.
Please allow time for the carrier's tracking system to update after your shipping confirmation is issued.
In some cases, tracking information may take approximately 24–48 hours to display movement after a shipping label has been created.
Shipping Carriers
The Dwelling Haven may use reputable shipping carriers and fulfillment providers to deliver customer orders.
The carrier used for your order may vary depending on the product, destination, shipping method, fulfillment requirements, and availability.
Available shipping information will be provided during checkout or after your order has shipped when applicable.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
If you discover an error after placing your order, contact us immediately at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has shipped.
The Dwelling Haven is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except as otherwise required by applicable law.
Delayed Packages
Although we work to have orders shipped promptly, carrier delays may occasionally occur.
Delivery may be affected by circumstances outside our reasonable control, including:
- Severe weather
- Holidays
- High shipping volumes
- Carrier disruptions
- Transportation delays
- Incorrect or incomplete addresses
- Regional service interruptions
- Other unforeseen circumstances
Once an order has been transferred to the carrier, actual transit and delivery times may be affected by the carrier's operations.
If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us at:
We will review the available order and tracking information and assist you with appropriate next steps.
Lost Packages
If tracking information indicates that your package may have been lost in transit, please contact us at:
Please include your:
- Full name
- Order number
- Shipping address
- Relevant tracking information
We will review the situation and, when appropriate, work with the shipping carrier or fulfillment provider to determine the status of the package.
Packages Marked Delivered
If your tracking information shows “Delivered” but you cannot locate your package, please:
- Check around your delivery location, including porches, side doors, mail areas, parcel lockers, and other secure locations.
- Check with household members or others who may have accepted the package.
- Check with neighbors when appropriate.
- Allow a short period of time, as some carriers may update tracking shortly before final delivery.
If your package still cannot be located, contact the applicable shipping carrier and notify us at support@thedwellinghaven.com so we can assist with available information.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your order arrives damaged, defective, misprinted, or contains an incorrect item, please contact us as soon as possible at:
Please include:
- Your name
- Order number
- Description of the issue
- Clear photographs of the product and packaging when applicable
We will review the issue and assist you according to our Refund & Return Policy.
Multiple Shipments
In some situations, an order containing multiple products may arrive in more than one package.
If this occurs, you may receive separate tracking information for different portions of your order.
You will not be charged additional shipping solely because we choose to fulfill an order in multiple shipments unless otherwise clearly disclosed before purchase.
Returns & Exchanges
Shipping a product back to The Dwelling Haven is governed by our Refund & Return Policy.
Eligible products may generally be returned within 30 days of delivery, subject to the conditions and exclusions stated in that policy.
Customers should review the Refund & Return Policy before initiating a return.
Order Cancellations
If you need to cancel an in-stock order, please contact us as soon as possible at:
We cannot guarantee that an order can be canceled once processing or fulfillment has begun.
If the order has already shipped, the applicable return procedures may need to be followed after delivery.
Pre-order cancellations are subject to the additional conditions described in the Pre-Orders & Coming Soon Products section above.
Contact Us
If you have questions regarding shipping, delivery, tracking, pre-orders, or your order, please contact:
The Dwelling Haven
Email: support@thedwellinghaven.com
Customer support inquiries are typically answered within 24–48 business hours.
Thank you for shopping with The Dwelling Haven. We appreciate the opportunity to create and deliver faith-inspired products designed to encourage you, strengthen your faith, and help you carry God's promises wherever life takes you.
With love and blessings,
The Dwelling Haven
Where Faith Inspires Every Creation