Refund policy
Refund Policy
The Dwelling Haven
Effective Date: February 2026
Overview
Thank you for shopping with The Dwelling Haven.
The Dwelling Haven provides digital products only, including worship music, prayer audio, devotionals, journals, and other faith-based resources delivered electronically.
Please review this policy carefully before making a purchase.
Digital Products
All products sold on this website are digital downloads unless otherwise stated.
Due to the nature of digital products, all sales are final once the product has been purchased and delivered.
We do not offer refunds, returns, or exchanges for digital products, including but not limited to:
- Digital devotionals (PDF)
- Journals and printable resources
- Audio files (MP3)
- Worship music downloads
- Digital bundles
- Downloadable content
Exceptions
We will provide support in the following situations:
- You experience technical issues accessing your files
- You receive a corrupted or incomplete file
- You are unable to access your purchase due to a system error
If you experience any of the above, please contact us within 7 days of purchase at:
We will work to ensure you receive access to your purchased files.
Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us within 48 hours of purchase.
After verification, a refund may be issued for the duplicate transaction.
Unauthorized Transactions
If you believe a purchase was made without your authorization, please contact us immediately.
We may require verification and supporting documentation before reviewing the request.
No Physical Returns
The Dwelling Haven does not sell or ship physical products at this time.
Therefore:
- No physical returns are accepted
- No return shipping is required
Customer Responsibility
Customers are responsible for reviewing product descriptions before purchasing to ensure the product meets their expectations.
If you have questions prior to purchase, please contact:
Contact Information
If you have any questions regarding this policy, please contact: